Customer service

Delivery & Pick Up

How will my package be delivered?

We will give your parcel to DPD for delivery. We will send a confirmation e-mail as soon as your order is dispatched. If you are not at home, DPD will offer your parcel again the next day.

When your parcel cannot be delivered for the second time, you will receive a notification from DPD, indicating where you can pick it up (nearest post office or your neighbours). This way, you don't have to stay home especially for your parcel and you can still receive it quickly!

What ways of delivery do you offer?

To provide you with the best possible service, we offer different delivery methods. So there is always one that suits you!

You can choose what you prefer:

• Your order will be delivered at your home.
• You have your order delivered to another address.

Privacy & Safety

When you order something from us, you don't want any prying eyes. No uninvited guests watching what you order. Or worse: making off with your personal data. You're right. We wouldn't want that either. That's why we do everything we can to make sure your private data stays private.

Vebos likes to keep a hand on your purse strings. Because no one should be a thief of your wallet. That is why we use secure internet security as soon as you start paying for your order. This prevents others from sneaking a peek. Via - apologies for the technical blabbering - SSL, your transaction data is sent encrypted over the internet. No special software is needed to pay with SSL. You will recognise a secure SSL connection by the "green lock" (see below) in your browser.

Returns

I want to return my product, how does it work?

We make every effort to provide information about items via our website. If, despite this, an article does not meet your expectations, it can be exchanged. However, some conditions apply to exchanges.

Returns conditions:

Returns and/or exchanges. You must register for any desired return within 14 days with your order number at info@vebos.nl. These 14 days start from the date you received your order. Once your shipment has been registered with us you can send the item to our return address, which you will find in the confirmation email. The item to be returned must be returned to us within 14 days of notification including the invoice or a copy thereof. The item to be returned must be returned in as original a state as possible and certain conditions apply to this. The decrease in value due to damage by the customer will be deducted from the purchase amount to be refunded, you have tried to repair a defect yourself, you have not followed the user manual and/or instructions for use.

Franking return shipment:

Only the direct costs of returning to Vebos are for your own account, unless otherwise agreed in view of the nature of your complaint. You must sufficiently frank your return at all times! Insufficiently stamped returns will NOT be accepted by us and will therefore NOT be credited.

Ordering replacement item in case of a return:

If you wish to exchange an article, we request that you first register the article to be returned by e-mail, indicating that you wish to exchange. After receiving our e-mail, you can then order the desired article via the normal ordering procedure on our website, put 'settlement due to return' in the comments field and fill in your order number of the article to be exchanged, which you received from us by e-mail. We will refund the amount of the returned product including any shipping costs paid by you for receiving your order as soon as possible, but at the latest within 14 days, to the bank account number you provided. Please note that you are responsible for the postage costs of sending the returned items and the new items.

Processing of your return:

The amount of returns, regardless of the payment method chosen, will be refunded by us to your account as soon as possible, but no later than 14 days, or if you wish an exchange, the new item you have chosen will be sent to you. You can send the product with sufficient postage to:
Vebos
Hoofdstraat 61
7921 AC
Zuidwolde
Netherlands

Order

Why make it difficult when it can be easy? Because ordering something online does not have to be complicated. Ordering something from Vebos is easy. Within a few steps, you decide what you want, how you want to pay and when you want to receive or pick up the package.

Step 1: Select product

Place the product in your shopping basket by pressing the green order button.

Step 2: Shopping cart

Not remembering where you left your shopping basket. Always annoying. This may happen to you regularly in the supermarket, but not at Vebos. No matter where you are on our shop, you will always find your basket at the top of the page. Once you open your basket, you will see which products your order consists of.

Step 3: Login

Have your own Vebos account? Sign up here.
A = Log in with your own Vebos account or create one here.
B = No Vebos account? No problem. You don't need one to complete the order.

Step 4: Address

Where can we send the order to? Enter your personal and address details here.

Step 5: Payment Method

Well, payment has to happen too. Select your preferred method of payment here.

Step 6: Overview

Check if...

... your address details are correct.
... you have ordered the right products.
... you have ordered the right numbers.
... you have selected the correct payment method.

Everything is right? Then it's time to checkout. At least, if you have chosen to have the parcel delivered or collected from our pick-up address.

All our prices shown include VAT

Payments and Money

PayPal
No PayPal account is required to pay via PayPal. If you have a PayPal account, it is possible to pay directly with it (bank transfer). PayPal can also be used to pay with a normal credit card. Because PayPal uses very advanced techniques, a 100% safe payment environment is guaranteed. PayPal will never disclose your financial information to Vebos. (www.paypal.com)

How does PayPal work?
When payment via PayPal is chosen on the Vebos site, the PayPal payment page is automatically opened. On this page, the payment can be completed. This can be done by logging in with a PayPal account or directly by credit card.

Once payment is received, the order will be prepared for shipping immediately and shipped.

Warranty and Complaints

Although Vebos has an extremely low complaint balance, it is possible that something is unexpectedly incorrect about the purchased item or that it is delivered damaged.

Graag worden we hiervan op de hoogte gesteld. Een klacht nemen we dan ook zeer serieus.

Report the complaint via contact , provide your name and telephone number.
You will receive a response from Vebos within 1 day. By mutual agreement, a suitable solution will be found for the complaint, e.g. exchange for a new article or return the money.

This warranty does not cover damage caused by (a) interventions or repairs carried out by the customer or by a person not authorised by Vebos to carry out such interventions or repairs, (b) the failure to use suitable packaging when returning the product, (c) the incorrect installation or failure to follow Vebos' instructions or warnings when installing, using or storing the product, or (d) misuse or accidents, whether or not during transport, including when involving the actions of third parties and force majeure.